Terms & Conditions
Welcome to Ecowhiz. These Terms & Conditions govern your use of our website, products, services, and e-commerce checkout. By accessing our website or placing an order, you agree to comply with these Terms.
If you do not agree with any part of these Terms, please do not use our website or services.
1. Company Information
Ecowhiz is a Riyadh-based eco-friendly food packaging company serving businesses across the Kingdom of Saudi Arabia. We provide sustainable, food-safe packaging solutions for restaurants, cafés, hotels, catering companies, and corporate clients
2. Website Use
You agree to use the Ecowhiz website only for lawful purposes and in accordance with the laws of the Kingdom of Saudi Arabia.
You must not:
• Misuse the website or its content
• Attempt unauthorized access to systems or data
• Engage in fraudulent or harmful activity
• Copy, distribute, or reproduce website content without permission
Ecowhiz reserves the right to suspend or terminate access if these Terms are violated.
3. Products & Availability
• All products are subject to availability
• Product images are for illustrative purposes and may vary slightly
• Ecowhiz reserves the right to modify or discontinue products without prior notice
4. Orders & Acceptance
• Orders placed through the website are subject to acceptance
• An order is considered confirmed only after successful payment and order confirmation
• Ecowhiz reserves the right to cancel or refuse any order due to stock issues, pricing errors, or verification requirements
5. Pricing & Taxes
• All prices are displayed in Saudi Riyals (SAR) unless stated otherwise
• Prices may change without notice
• VAT and applicable taxes will be calculated at checkout in accordance with Saudi regulations
• Promotions and discounts are valid only for the stated duration
6. Payments
• Payments must be completed through approved, secure payment gateways
• Ecowhiz does not store payment card details
• Failed or incomplete payments may result in automatic order cancellation
• For B2B or bulk orders, separate payment terms may apply
7. Shipping & Delivery
• Delivery timelines are estimates and not guaranteed
• Shipping charges, if applicable, are calculated at checkout
• Ecowhiz is not responsible for delays caused by third-party logistics providers
• Customers are responsible for providing accurate delivery details
8. Bulk & Custom Orders
• Bulk, customized, or branded packaging orders may require additional processing time
• Custom or made-to-order items cannot be canceled, returned, or refunded once production has begun
9. Returns & Refunds
• Returns are accepted only for damaged, defective, or incorrect items
• Claims must be reported within 48 hours of delivery
• Items must be unused and in original packaging
• Approved refunds will be issued to the original payment method within a reasonable timeframe
10. Product Use & Responsibility
• All products are intended for food packaging use as specified
• Customers are responsible for ensuring suitability for their specific application
• Ecowhiz shall not be liable for misuse or improper handling after delivery
11. Intellectual Property
All website content, product designs, images, logos, trademarks, and branding are the exclusive property of Ecowhiz. Unauthorized use or reproduction is strictly prohibited.
12. Limitation of Liability
To the maximum extent permitted by Saudi law:
• Ecowhiz shall not be liable for indirect or consequential damages
• Website access may be interrupted or contain errors
• Liability shall not exceed the value of the purchased product or service
13. Third-Party Links
Our website may contain links to third-party platforms. Ecowhiz is not responsible for the content, policies, or practices of external websites.
14. Privacy Policy
Use of this website is also governed by our Privacy Policy, which outlines how personal and business data is collected and protected.
15. Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia, with exclusive jurisdiction vested in Saudi courts.
16. Changes to Terms
Ecowhiz reserves the right to update or modify these Terms at any time. Continued use of the website or checkout process constitutes acceptance of the revised Terms.
17. Contact Information
For any inquiries regarding these Terms & Conditions:
Ecowhiz
Riyadh, Saudi Arabia
📞 (+966 53 121 2373) (+966 50 016 0820)
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