At Ecowhiz, we are committed to delivering high-quality, eco-friendly food packaging solutions. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

                •             Items received are damaged, defective, or incorrect

                •             The issue is reported within 24 hours of delivery

                •             Products are unused, unwashed, and in original packaging

Ecowhiz reserves the right to inspect returned items before approving any refund or replacement.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

                •             Custom-printed, branded, or made-to-order packaging

                •             Bulk or wholesale orders unless defective

                •             Items damaged due to misuse, improper storage, or handling after delivery

                •             Orders placed incorrectly by the customer

3. How to Request a Return or Refund

To initiate a return or refund request, customers must contact us within 24 hours of delivery with the following details:

                •             Order number

                •             Clear images or videos showing the issue

                •             Description of the problem

Requests should be sent to:

📧 [email protected] 

Failure to report within the stated timeframe may result in rejection of the request.

4. Return Approval & Process

                •             Once approved, return instructions will be provided

                •             Items must be returned to their original condition and packaging

                •             Unauthorized returns will not be accepted

Ecowhiz is not responsible for items returned without prior approval.

5. Refunds

                •             Approved refunds will be processed to the original payment method

                •             Refund processing time may vary depending on the payment provider

                •             Shipping and handling fees are non-refundable, unless the return is due to an Ecowhiz error

6. Cancellations

                •             Orders can only be canceled before dispatch

                •             Once an order is shipped or production has started (for custom items), cancellation is not permitted

7. Contact Information

For refund, return, or replacement inquiries:

Ecowhiz

Riyadh, Saudi Arabia

📧 [email protected]

📞 (+966 53 121 2373) (+966 50 016 0820)