At Ecowhiz, we are committed to delivering high-quality, eco-friendly food packaging solutions. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be accepted.
1. Eligibility for Returns
Returns are accepted only under the following circumstances:
• Items received are damaged, defective, or incorrect
• The issue is reported within 24 hours of delivery
• Products are unused, unwashed, and in original packaging
Ecowhiz reserves the right to inspect returned items before approving any refund or replacement.
2. Non-Returnable & Non-Refundable Items
The following items are not eligible for return or refund:
• Custom-printed, branded, or made-to-order packaging
• Bulk or wholesale orders unless defective
• Items damaged due to misuse, improper storage, or handling after delivery
• Orders placed incorrectly by the customer
3. How to Request a Return or Refund
To initiate a return or refund request, customers must contact us within 24 hours of delivery with the following details:
• Order number
• Clear images or videos showing the issue
• Description of the problem
Requests should be sent to:
Failure to report within the stated timeframe may result in rejection of the request.
4. Return Approval & Process
• Once approved, return instructions will be provided
• Items must be returned to their original condition and packaging
• Unauthorized returns will not be accepted
Ecowhiz is not responsible for items returned without prior approval.
5. Refunds
• Approved refunds will be processed to the original payment method
• Refund processing time may vary depending on the payment provider
• Shipping and handling fees are non-refundable, unless the return is due to an Ecowhiz error
6. Cancellations
• Orders can only be canceled before dispatch
• Once an order is shipped or production has started (for custom items), cancellation is not permitted
7. Contact Information
For refund, return, or replacement inquiries:
Ecowhiz
Riyadh, Saudi Arabia
📞 (+966 53 121 2373) (+966 50 016 0820)
